Consumers lodged 6,442 complaints against energy companies from July to September, 47 percent more than a year earlier, ERSE says. Billing led with 1,933. Requests for the regulator to intervene rose 58 percent. How to complain and when old charges expire.
The regulator wants to cut the EGME fees on public charging sessions by 52.1 percent in 2027. The saving is small because the operator's charge, not the network fee, drives the price of a charge. The final tariffs are approved in December.
ERSE's 2027 tariff proposal adds 54 cents to 1.28 euros a month to typical regulated bills, cuts the network charges every customer pays by 13.7 percent, and halves the Mobi.E charging fee. The final decision comes by 15 December.
System balancing charges rose from 4.88 to 20.26 euros a megawatt-hour between 2023 and 2026, ERSE data show. The regulator is moving 40 percent of technical restriction costs into the access tariff all consumers pay, starting at 25 percent this quarter.
ERSE's report on 2025 shows the Iberian blackout cost the average customer 10 hours without power but paid nothing, because exceptional events do not count. Automatic compensation for other long cuts still doubled. What you are entitled to.
About 431,000 households on Portugal's regulated gas tariff pay more from 1 October: 0.91 euros a month for a couple, 1.62 euros for a family of four. Network charges also rise for the 1.14 million on the free market.
Who gets the automatic discount on electricity and gas bills, the income limits, the 6.9 kVA rule, and what to do if the discount is missing from your bill.
