AIMA's First-Half Scorecard Is Four Percentages Deep, and the Single Absolute Figure It Publishes Is the Number of Compliments
The agency says appointments at its shops grew more than 60 percent in the first half of 2026 and complaints fell 35.8 percent. The three percentages are mutually consistent and imply a rise of about 64 percent. None of them says how many appointments were actually held.