Guides
Buying or Leaving a Timeshare in Portugal
The two kinds of Portuguese timeshare, your 14 days to cancel, the ban on deposits, the annual charge rules, and how to give a timeshare up.
Consumer Rights
News
New Rules in August Make Fixed-Price, One-Year Electricity Contracts the Standard and Shield Vulnerable Homes From Summer Cut-Offs
From the end of August, electricity retailers with more than 200,000 customers must offer fixed-price, one-year contracts, and social-tariff holders keep their discount automatically when they switch supplier. Disconnections of vulnerable homes are restricted during summer and winter peaks.
Guides
Claiming under the Legal Guarantee on Goods in Portugal
The three year warranty, the two year presumption in your favour, the repair, replace, or refund order, and the law behind it.
Guides
Air Passenger Rights When Flying to or from Portugal
Flight delays, cancellations, denied boarding, EU261 compensation of 250 to 600 euros, and how to claim through the aviation regulator ANAC.
European Union
European Commission Opens Infringement Proceedings Against Portugal Over the Green-Claims Directive — Twenty Capitals Missed the 27 March Transposition Deadline and Now Carry a Two-Month Window Before the Reasoned-Opinion Step
Brussels opens infringement proceedings against Portugal on 28 May over Directive (EU) 2024/825 on the green transition — 20 capitals missed the 27 March transposition deadline and now carry a two-month window before the reasoned-opinion step.
Banking
6,000 Credit Entities Face Stricter Rules Under Portugal's New Consumer Protection Crackdown
More than 6,000 entities authorized to grant or broker credit in Portugal will soon face tighter rules designed to prevent mis-selling and improve transparency, according to announcements made today by financial regulators. The new framework targets...
Guides
Filing a Consumer Complaint in Portugal (Livro de Reclamações)
How the official complaints book works, and how to use it when a business lets you down.