Banco de Portugal Tightens Bank-Complaint Response Window to 15 Working Days Across Every Channel — Carta Circular Closes the Old 15-vs-20-Day Asymmetry
Banco de Portugal published a carta circular on Friday 22 May 2026 unifying the bank-complaint response window at 15 working days across every channel, closing the old 15-vs-20-day asymmetry between the complaints book and direct BdP filings.