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Consumer Protection

Government

Friday's Conselho de Ministros Wraps Three Consumer-Facing Decrees Into One Sitting — Diretiva 2020/2184 Drinking-Water Transposition, Cross-Modal Passenger-Rights Statute and the New DGDCCS Replace the DG do Consumidor in a Single Agenda Block

Friday 29 May's Conselho de Ministros wrapped three consumer-facing decrees into one sitting: a complementary Diretiva 2020/2184 water-quality transposition, a cross-modal passenger-rights statute and the merger of the DGC into the new Direção-Geral da Defesa do Consumidor (DGDCCS).

Telecoms

Cabinet Hands ANACOM a Spoofing-Blocking Mandate and Pré-Pagos Identification Rule on Friday 29 May — Operators Must Filter Fraudulent SMS Hyperlinks and Wire Up Caller-Identity Checks Before the Assembleia Translation

Friday's Conselho de Ministros authorised an Electronic Communications Law rewrite: operators must block spoofed SMS and fraudulent hyperlinks, pré-pagos SIM purchases require ID, and prisons can install signal jammers. The package now heads to the Assembleia.

Banco de Portugal

Banco de Portugal's 2025 Behavioural Supervision Report Walks Banks Into €8.91 Million of Customer Refunds — €8.24 Million in Indevidas Commissions, 3,298 Specific Determinations and 52 Contraordenação Proposals Across the Inspection Tape

Banco de Portugal's 2025 Behavioural Supervision Report — the annual file from Avenida Almirante Reis that aggregates every consumer-protection inspection, mystery-shopper visit and complaint-driven enforcement action the supervisor ran against the...

News

Banco de Portugal Walks the Folheto de Comissões Out of Its Two-Decade-Old Labyrinth — Supervisor Opens a Multi-Year Reformulation of Bank Fee Disclosures and the Comparador de Comissões Targeting Cross-Bank Comparability Through 2028

Tuesday 12 May: Banco de Portugal opens a multi-year reformulation of the Folheto de Comissões — two-decade-old rules under Aviso 8/2009 produced a labyrinth of dozens-of-page documents. Supervisor targets simpler templates, cross-bank comparability and Comparador-de-Comissões expansion by 2028.

News

President Seguro Promulgates Diploma Extending the 'Direito ao Esquecimento' to HIV, Hepatitis C and Diabetes — Cancer Survivors, Chronic Patients and Disabled Borrowers Move Closer to a Non-Discriminatory Credit and Insurance Market

Seguro promulgated on 22 April a diploma extending Portugal's 'direito ao esquecimento' to HIV, Hepatitis C and Diabetes on top of oncological disease — binding banks, insurers and, for the first time, insurance mediators. What changes and how covered borrowers can use the new regime.